Once you've set up Pay Super for your business, details like your payment limit, bank account and Pay Super users can be changed via the settings menu (⚙️) > Payroll settings > Superannuation payments tab.
Only Pay Super Administrators can change Pay Super settings
When Pay Super was set up for your business, one or more Pay Super Administrators were nominated.
If you need to change Pay Super details but can't access these settings, ask the file owner to check your Pay Super access.
If you can’t change Pay Super settings
If no one in your business has Pay Super Administrator access, contact us for help.
Changes apply straight away
When you change any Pay Super details:
the change applies immediately, and
all Pay Super Administrators receive an email about the change.
Change your Pay Super details
Sign into MYOB Business.
Go to the settings menu (⚙️ ) > Payroll settings.
Click the Superannuation payments tab.
Make your changes.
Business address – if your business address has changed, update it here. To change the business name or ABN, click Go to business settings. If you change your ABN, you'll need to set up Pay Super again and set up STP again.
Bank details – to pay your super contributions from a different account, enter the new account detail. This is also where any super refunds will be paid.
Payment limit – this is optional and allows you to set the maximum amount of super that can be debited from your bank account in the payment period, e.g. a Monthly limit of $5,000 means the total super payments each month can't exceed $5,000. Once the limit is reached, no more super can be paid for that period.
Pay Super users – these are the users who can create, authorise or administer your super payments. You can only choose users or advisors you have invited to MYOB Business. You can add or remove Pay Super users or change their role.
Mobile numbers – each Pay Super Administrator and Authoriser needs a verified mobile phone number to receive SMS messages to authorise super payments. Changing a mobile number will trigger an email to that user to verify their mobile number (unless the number has already been verified).
Number of authorisers – you can choose how many authorisers are required. Only choose two if you require any two Pay Super users (Pay Super Administrators or Authorisers) to authorise each super payment.
What each Pay Super role can do
Setting the role for each user keeps you in control of who can manage super payments for your business.
Role | View super payments | Create super payments | Authorise super payments | Change Pay Super details |
Pay Super Administrator | Yes | Yes | Yes | Yes |
Authoriser | Yes | Yes | Yes | No |
Creator | Yes | Yes | No | No |
FAQs
Why isn’t my mobile number being accepted?
If your mobile number isn’t accepted while setting up Pay Super or updating your Pay Super authoriser details, the number format may need correcting before you can continue.
You may find that:
Your mobile number won’t save.
The number is rejected as invalid.
Nothing happens after you enter the number.
You can’t continue with Pay Super setup.
This issue occurs when entering or saving your mobile number. It’s different from a problem receiving a verification or authorisation code.
How do I fix the problem?
Try the following steps:
Check that you’re entering an Australian mobile number, not a landline.
Enter the number in local format, starting with
04followed by the remaining digits.Example:
0439 123 456If that doesn’t work, try the international format using
+61and remove the first0.Example:
+61 439 123 456Re-enter the number and save it again. If you used
+61, try04instead. If you used04, try+61.If the field still rejects the number, refresh the page and enter it again carefully. Remove spaces or extra characters if needed, and check that no digits are missing or duplicated.
Once your number is accepted and saved, continue with Pay Super setup.
Still having trouble? Contact us and we'll be happy to help.
Need some help?
Our team are here to help – contact us.
Once you've set up Pay Super for your business, the Pay Super details can be changed via the Payroll command centre > Pay Superannuation > Pay Super Settings.
Only Pay Super Administrators can change Pay Super settings
When Pay Super was set up for your business, one or more Pay Super Administrators were nominated.
If you need to change Pay Super details but can't access these settings, ask the file owner to check your Pay Super access.
If you can’t change Pay Super settings
If no one in your business has Pay Super Administrator access, contact us for help.
Changes apply straight away
When you change any Pay Super details:
the change applies immediately, and
all Pay Super Administrators receive an email about the change.
Change your Pay Super details
Sign into MYOB Business.
Go to the settings menu (⚙️ ) > Payroll settings.
Click the Superannuation payments tab.
Make your changes.
Business address – if your business address has changed, update it here. To change the business name or ABN, click Go to business settings. If you change your ABN, you'll need to set up Pay Super again.
Bank details – to pay your super contributions from a different account, enter the new account detail. This is also where any super refunds will be paid.
Payment limit – this is optional and allows you to set the maximum amount of super that can be debited from your bank account in the payment period, e.g. a Monthly limit of $5,000 means the total super payments each month can't exceed $5,000. Once the limit is reached, no more super can be paid for that period.
Pay Super users – these are the users who can create, authorise or administer your super payments. You can only choose users or advisors you have invited to MYOB Business. You can add or remove Pay Super users or change their role.
Mobile numbers – each Pay Super Administrator and Authoriser needs a verified mobile phone number to receive SMS messages to authorise super payments. Changing a mobile number will trigger an email to that user to verify their mobile number (unless the number has already been verified).
Number of authorisers – you can choose how many authorisers are required. Only choose two if you require any two Pay Super users (Pay Super Administrators or Authorisers) to authorise each super payment.
What each Pay Super role can do
Setting the role for each user keeps you in control of who can manage super payments for your business.
Role | View super payments | Create super payments | Authorise super payments | Change Pay Super details |
Pay Super Administrator | Yes | Yes | Yes | Yes |
Authoriser | Yes | Yes | Yes | No |
Creator | Yes | Yes | No | No |
FAQs
Why isn’t my mobile number being accepted?
If your mobile number isn’t accepted while setting up Pay Super or updating your Pay Super authoriser details, the number format may need correcting before you can continue.
You may find that:
Your mobile number won’t save.
The number is rejected as invalid.
Nothing happens after you enter the number.
You can’t continue with Pay Super setup.
This issue occurs when entering or saving your mobile number. It’s different from a problem receiving a verification or authorisation code.
How do I fix the problem?
Try the following steps:
Check that you’re entering an Australian mobile number, not a landline.
Enter the number in local format, starting with
04followed by the remaining digits.Example:
0439 123 456If that doesn’t work, try the international format using
+61and remove the first0.Example:
+61 439 123 456Re-enter the number and save it again. If you used
+61, try04instead. If you used04, try+61.If the field still rejects the number, refresh the page and enter it again carefully. Remove spaces or extra characters if needed, and check that no digits are missing or duplicated.
Once your number is accepted and saved, continue with Pay Super setup.
Still having trouble? Contact us and we'll be happy to help.
Need some help?
Our team are here to help – contact us.