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Moving from multiple payment methods

MYOB now only allows one payment method per account. MYOB support is contacting customers who have multiple payment methods on their account to discuss options and help you update your billing details. If we haven’t already been in touch, or you see a message in My Account about this issue, you should you’ll need to contact us.

Accountants and bookkeepers: Learn more about multiple payments and accounts for practices.

You’ll need to choose between these options:

Option 1: Use one payment method for all businesses

The customer uses a single card or bank account to pay for all businesses on the account. We'll consolidate all subscriptions onto one payment profile. This results in you having one payment method for MYOB.

Option 2: Use a separate payment method for each business

Each business is billed separately using its own payment method. This requires purchasing additional subscriptions so each subscription can have its own payment method. It may also mean moving one or more business files to a new serial number.

When you separate your payment methods, you'll end up with:

  • One payment method per business

  • A separate invoice for each business

  • The business owner can still access all accounts using their existing MYOB ID

Important

  • Only the business owner or the primary contact on the account can request separation of payments.

  • Any business file cannot be accessed while it’s being moved to a new serial number.

  • The move takes up to three business days

This option involves moving one or more of your MYOB business files to a new serial number.

Preparing to move a business file to a new serial number

If MYOB confirms that you need to move a business file to a new serial number, you may need to do a number of steps to prepare for it (depending on the services you use).

Because this process will involve some downtime as we move your file(s) and you reset any services, consider carefully when you want to make this change.

Before requesting a new serial number for a file, check if you need to:

(Australia only) Authorise Pay Super payments

Authorise any outstanding super payments. Any super payments that haven't been authorised or processed can cause errors in the file after the new serial number is applied.

Authorise and review super payments

MYOB Team app - approve submitted timesheets

Any timesheets that aren't approved before the serial number change will be lost and would need to be re-entered manually.

For this reason, in the MYOB Team admin portal, identify any timesheets with the Pending approval status and approve them. You should also approve any pending leave requests.

Using the MYOB Team admin portal

Decide what to do with outstanding Online Payments invoices

Your existing Online Payments service on the current serial number will be cancelled. Online Payments will not flow during the during the serial number change process. If there any unpaid Online Payments-enabled invoices in the file, your customers won't be able to pay them.

So, we recommend that you review your outstanding Online Payments-enabled invoices and decide what to do with them.

1. Identify all unpaid Online Payments invoices

  1. Run the Unpaid Invoices report (in Reports > Sales reports).

  2. Open invoices to identify invoices that have Online Payments enabled.

  3. Create a list (export the report or note down) of those invoices.

2. Decide how you'll handle them

For each unpaid Online Payments invoice, choose whether:

  • The customer will pay before serial number change. If so, plan the serial number change after you expect these invoices to be paid and reconciled. You may need to prod the customer to get them to pay.

  • The customer will pay after serial number change. You can either:

    • Turn off Online Payments on that invoice and arrange an alternate payment method (bank transfer, cash, etc.), or

    • Re‑issue a new invoice, once the file has been moved to the new serial number and you've re-verified your business for Online Payments.

  • The invoice will be written off. If you choose to write off the amount, do that before the serial number change so the receivables ledger is clean.

    You should communicate the arrangement you choose to the customer.

Record the action you've chosen to take for each invoice in your list. To resume using Online Payments after the serial number move, you'll need to re‑verify your business.

Turn off invoice reminders and unpaid invoice summaries

To avoid invoice reminders being sent from the old serial number and to avoid duplicate or conflicting reminders once the new serial number is set up, you should turn off automated invoice reminders and unpaid invoice summaries. You'll need to reactivate these features in the file on the new serial number.

(Offline company files only) Back up your company file

We recommend backing up your company file in case the serial number change doesn't go to plan. You can restore the company file backup once the serial number change is complete.

Back up your company file

Online company file users don't need to back up their company file as it's automatically backed up at regular intervals.

Stop using the file

After completing the preparation steps, and once you've requested MYOB to move the file to a new serial number, all users should be logged out of it and not use the file again until advised. Data entered into the file while the request is being processed might be lost.

Things we'll move for you

We'll move these services to your new serial number:

  • Bank feeds – new bank feed transactions will arrive after the bank sends its next batch of transactions.

  • Uploads (documents in the In Tray or Uploads, transaction attachments and card attachments).

Things you may need to set up again after the move

Depending on the services you used, you may need to set them up again after the file has been moved to a new serial number: