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Manage your billing and account in My Account

MYOB Business

Billing and account help for MYOB Business (browser) and AccountRight (desktop).

Pay a bill or change payment details in My Account

Make a payment

To pay the bill for your MYOB subscription, you'll need to be the primary contact. This is usually the person who set up your MYOB subscription.

  1. Log in to My Account and click View my bills to see your MYOB invoices, download them and make payments.

  2. Click Pay now on the unpaid invoice and follow the instructions.

Change your payment details

If you pay your MYOB subscription via credit card, debit card or direct debit, the business owner (the primary contact for your MYOB business) can change these details in My Account.

  1. Log in to My Account, click View payment details and click Edit.

  2. Choose the payment method you're changing and enter the details for the account you want to use.

The new payment details will be used for your MYOB subscription payments, starting from your next scheduled payment.

If you are having trouble changing your MYOB subscription payment details, log in to My Account and click Contact Support to submit a support request.

Inactive or suspended subscription? See why and how to restart it

Your MYOB file goes read-only when your subscription is suspended or cancelled. You can still view your data and run reports, but you can't enter or change anything until the subscription is active again.

Sign in to My Account and click Manage my product to see your status. If you've got overdue invoices, pay them before you try to restart or change your subscription.

Only a primary or billing contact can change subscription details. You need to be the primary or billing contact on the MYOB account to pay bills or restart a subscription. This is usually the person who set up the subscription. If that's not you, ask them to make the change, or see Change the primary contact on an MYOB account if they've left the business.

Your subscription is suspended

A subscription is usually suspended because a payment is overdue.

  1. In My Account, go to Billing > Bills, open the unpaid invoice and select Pay now. You can use your saved payment method or enter a new one. Entering a new method here won't change the details saved for future payments.

  2. If your saved card or bank details are out of date, update them too. Click View payment details and click Edit, then enter the details for the account you want to use.

  3. Once the invoice is paid, sign out of MYOB and sign back in.

Your subscription is cancelled

  • If you cancelled less than 90 days ago, you can restart the subscription yourself. In My Account, click Manage my product and follow the prompts, then sign out of MYOB and sign back in.

  • If you cancelled 90 days ago or more, log in to My Account and click Contact Support and we'll go through your options.

What to do if you're locked out of your account

There're two reasons you might be locked out of your account:

  • Entered the wrong password too many times
    If an incorrect password has been entered too many times for your email, your MYOB account will be locked for security reasons. If you've been locked out, MYOB will send you an email with instructions on how to unlock your account. Check your inbox to unlock your account.

  • Entered the wrong 2FA code too many times
    If you've entered the wrong code five times, your account will be locked for twenty minutes and you'll have to wait before trying again.
    If you can't receive 2FA codes (for example, if you've lost your phone), and don't have backup codes, go to the Contact Us page and click the purple bubble to ask MOCA. If MOCA can't help, you'll be guided to our other support options, including live chat.

Update your payment details to fix a failed payment

MYOB subscription payments are usually made automatically each billing cycle via your saved credit or direct debit.

Payments can fail if you have insufficient funds or out-of-date payment details. To fix this, you can manually pay the outstanding bill or update your payment details.

To manually pay your bill or change your payment details, you'll need to be the primary contact. This is usually the person who set up your MYOB subscription.

To manually pay a bill

  1. Log in to My Account, click View my bills to see your MYOB invoices.

  2. Download and view the bill you want to pay.

  3. Click Pay now and enter your payment details.

To update your payment details

  1. Log in to My Account, click View payment details and click Edit.

  2. Choose the payment method you're changing and enter the details for the account you want to use.

The new payment details will be used for your MYOB subscription payments, starting from your next scheduled payment.

Change the primary contact on your account

The primary contact is typically the person who set up the MYOB account. They are authorised to act on behalf of the business and to manage the relationship with MYOB. They can pay your subscription invoices, update your plan, payment details and contact details, and change the Owner user in your file.

If you need to change the primary contact and:

  • The primary contact is still in the business, they can submit a support request in My Account to nominate a new primary contact

  • The primary contact is no longer with the business, an authorised business contact, like an Owner or Director, needs to complete a Change of Primary Contact form and submit it, along with certified supporting documentation.

For all the details, see Change the primary contact on an MYOB account

More billing and account help

Managing your subscription

Update payment and subscription details in My Account

Understanding and paying your bill

Know how your bill is set out and how to fix a failed payment

Changing your business name

Update the business name on your customer and MYOB subscription invoices

Changing or cancelling your subscription

The business owner or whoever set up your subscription can do this

Fix a read-only file when your subscription is suspended or cancelled

If your MYOB subscription is suspended or cancelled, your file becomes read-only.

Accessing MYOB for a deceased estate

Executors or administrators can submit an access request form

Billing support for other MYOB software and services

Accounting practice software

Enterprise business and payroll software

Online payments

Find out about fees and charges for online payments and how to check them on your MYOB bill.

For a full breakdown of the fees and surcharges for specific online payments, check your online payment reports.

MYOB Developer Program

Submit a request to our support team. Make sure you have your Developer Client ID handy.

I've got a question about a customer's bill (MYOB Partners)

Submit a support request from the help menu in your MYOB Practice Compliance software. See how