From 1 October 2026, changes to surcharging will affect how you manage fees on invoices paid via online payments. More about the RBA surcharge changes
Once you're using online payments, you can see details of the payments you've received and fees you've paid. You can also get insights into your online payments to understand more about how your customers are paying.
Transaction details
The Transaction details report summarises invoices and their settlement status. It also shows details of payments deposited into your bank account to help you reconcile them.
Go to the Reporting menu > Reports > Online invoice payments tab.
Click to open the Transaction details report.
Set the filters you need:
Status – choose Settled money, Processing or Cancelled payments
Date type – choose Settled date or issued date then specify a date range using the From and To dates
Search by – choose Total amount, Invoice number or Invoice amount then enter Search text
If you're using a vertical display, click More filters to search.
Click Apply filters to show the filtered results.
Understand transaction details
Settled date – shows the date the money was settled into your bank account
Transaction reference – the transaction reference number that will show on the transaction in your bank statement. This reference number will also show on the bank feed transaction if you use bank feeds
Invoice amount ($) – the total value of all invoices in the settlement. For multiple invoices, this is the bulk-payment total. This amount does not include the fees
Fees incl. GST ($) – the payment fees for the invoice or invoices
Surcharge incl. GST ($) – the surcharge paid by the customer, if applicable
Total received – the amount deposited into your bank account after payment fees are deducted
Invoice number – the invoices that are included in the settlement transaction. If multiple invoices are listed this is considered a bulk payment
Customer – the customer who made the payment
Issued date – the date the invoice was issued to the customer
Payment type – the payment type used by the customer. This can be Credit card or BPAY
Amount ($) – the amount for the individual invoice or payment line, excluding fees
Status – the status of the invoice, e.g. Settled money, Processing
Export transaction details
Click Export, then choose Excel spreadsheet or PDF. When exporting to PDF, you can choose a PDF style template.
If the Excel file opens in Protected View, select Enable Editing. Otherwise, the calculated report totals won’t appear.
View monthly fee statements
A monthly statement summarises the fees for your online payments and helps you track and account for these costs. After 12 months of using online payments, you can access a rolling 12 months of statements.
Go to the Reporting menu > Reports > Online invoice payments tab.
Click to open the Transaction statements report.
Click a month to open a PDF statement for that month.
Get insights into your online payments
When viewing the above online payment reports, use the Insights tab to see a summary of your online payment activity. This information can help you understand how your customers are paying and how online payments are working for your business.
Go to settings menu (⚙️) > Sales settings > Payments tab > Edit preferences.
Click the Insights tab.
Choose a date range to view your payment activity for that period.
Insights opens with Last financial year selected. When you choose a different date range, the figures refresh for that period.
What the Insights tab shows
the total value of invoices paid through online payments
the number of invoices created with an online payment option
the number of invoices paid through online payments
Recent payment activity may take up to one day to appear in Insights.
For individual payments, settlement status and payment fees, use the Transaction details and Transaction statements reports.
Let us know what you think
If there's an insight you'd like to see added, or have other feedback about what you're seeing, click Let us know on the Insights tab.
Once you're using online payments, you can see details of the payments you've received and fees you've paid. You can also get insights into your online payments to understand more about how your customers are paying.
Transaction details
The Transaction details report summarises invoices and their settlement status. It also shows details of payments deposited into your bank account to help you reconcile them.
Go to the Reports menu and choose Index to Reports.
Click the Sales tab.
In the Online payments section, click View reports then click Display Report. The report displays in a web browser.
On the Reports page, click Transaction details to open the Transaction details report.
Set the filters you need:
Status – choose Settled money, Processing or Cancelled payments
Date type – choose Settled date or issued date then specify a date range using the From and To dates
Search by – choose Total amount, Invoice number or Invoice amount then enter Search text
Click Apply filters to show the filtered results.
Understand transaction details
Settled date – shows the date the money was settled into your bank account
Transaction reference – the transaction reference number that will show on the transaction in your bank statement. This reference number will also show on the bank feed transaction if you use bank feeds
Invoice amount ($) – the total value of all invoices in the settlement. For multiple invoices, this is the bulk-payment total. This amount does not include the fees
Fees incl. GST ($) – the payment fees for the invoice or invoices
Surcharge incl. GST ($) – the surcharge paid by the customer, if applicable
Total received – the amount deposited into your bank account after payment fees are deducted
Invoice number – the invoices that are included in the settlement transaction. If multiple invoices are listed this is considered a bulk payment
Customer – the customer who made the payment
Issued date – the date the invoice was issued to the customer
Payment type – the payment type used by the customer. This can be Credit card or BPAY
Amount ($) – the amount for the individual invoice or payment line, excluding fees
Status – the status of the invoice, e.g. Settled money, Processing
The Transaction Description will appear in your bank feed description (or if you reconcile manually, in the bank statement) and in the bank deposit memo to help you identify your online payments when you're Reconciling your bank accounts.
Export transaction details
Click Export, then choose Excel spreadsheet or PDF. When exporting to PDF, you can choose a PDF style template.
If the Excel file opens in Protected View, select Enable Editing. Otherwise, the calculated report totals won’t appear.
View monthly fee statements
A monthly statement summarises the fees for your online payments and helps you track and account for these costs. After 12 months of using online payments, you can access a rolling 12 months of statements.
Go to the Reports menu and choose Index to Reports.
Click the Sales tab.
In the Online payments section, click View reports then click Display Report. The report displays in a web browser.
On the Reports page, click Statements.
Click a month to open a PDF statement for that month.
Get insights into your online payments
When viewing the above online payment reports, use the Insights tab to see a summary of your online payment activity. This information can help you understand how your customers are paying and how online payments are working for your business.
Go to Sales commend centre > Online Payments.
Click the Insights tab.
Choose a date range to view your payment activity for that period.
Insights opens with Last financial year selected. When you choose a different date range, the figures refresh for that period.
What the Insights tab shows
the total value of invoices paid through online payments
the number of invoices created with an online payment option
the number of invoices paid through online payments
Recent payment activity may take up to one day to appear in Insights.
For individual payments, settlement status and payment fees, use the Transaction details and Transaction statements reports.
Let us know what you think
If there's an insight you'd like to see added, or have other feedback about what you're seeing, click Let us know on the Insights tab.