Online payments

It's easy to set up online payments.

You can also set up online invoice payments from your business settings > Sales settings > Payments tab > Set up online payments options.

Open the sign-up website. Then, follow the prompts to verify your business:

1. Business details – enter details like your ABN, business name and industry. This is to help confirm and protect the information provided.

2. Business address – this is the registered business address and your trading address. This is where all communications and notices to the company are sent. This information is prefilled from your MYOB subscription and can't be edited.

3. Cashflow estimates – enter estimates of annual sales turnover, the number of invoices you send a month and the percentage of deposits taken on invoices. If you're a new business, enter forecasts of these figures.

4. Bank account – enter the details of the settlement bank account where your customers' payments will be deposited.

5. Verify business owners – enter the email address and mobile number of the beneficial owner(s). They’ll be contacted by email to verify their identity. If they are not listed you can add them.

6. Identify check – enter details from your driver's licence or passport.

7. Settings - choose the ledger accounts in MYOB you'll use to categorise your customers' payments and associated fees.

   1. Payment category – this is the ledger category in MYOB that your customers' net payments are categorised to. If you have a bank feed linked to this category, your customers' payments will be handled automatically in MYOB

   2. Fees category – this is the ledger category in MYOB that the fees associated with your customers' online payments will be categories to. If you have a bank feed linked to the Payment category specified above, your customers' payments will be handled automatically in MYOB.

8. Review and confirm – check over the details you’ve entered and agree to the terms and conditions.

   To save and resume the verification later, click Save and exit. To resume, go to the sign-up page and click Resume.

9. When you're done, click Confirm and submit.

Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days.

Once your business has been verified, all new invoices will have online payments enabled by default.

1. Create your invoice as you usually do. You'll see the online payment options that'll apply for that invoice.

   

2. Click Edit to see the payment and surcharging options that'll apply for this invoice. Click Save if you make any changes.

   

   For open invoices you sent before setting up online payments, you’ll need to resend the invoice – so the customer can see their online payment options.
   

   You're not able to pass on the surcharge for BPAY payments.

3. Email the invoice to your customer.

   You can also send an SMS notification to the customer to pay their invoice. For all the details, see Email, SMS or print, sales.

The customer receives their invoice as they normally would, but they'll now see a Pay Now button.

Clicking Pay Now prompts them to choose their payment method.

If you've chosen to exclude BPAY as a payment option, it won't appear as a payment option:

If you've chosen to pass the surcharge onto the customer for this invoice (and they're not paying by BPAY), the surcharge will be automatically applied.

Once they've entered their payment details, they click Pay.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online payments and how to troubleshoot any issues.

You can change the online payment and surcharging options on individual invoices by clicking Edit in the invoice.

You can then enable or disable online payments, BPAY payments and whether or not you want to pass on the surcharge to the customer (excluding BPAY payments).

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click Pay invoices.  

There are two ways they can access this list:  

1. By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.

   

2. Through a reminders email.

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction Details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Refunds for online payments should only be provided to a cardholder if it's a genuine refund for a sale. The refund must be processed to the same card used in the original sale, and must be in the form of a credit and not via cash or cheque (as per the Online Payments Terms and Conditions).

To process a refund, contact our payments support team by submitting a support request via My Account (log in at myaccount.myob.com and click Contact support).

Unfortunately, no. Online payments only allows for full payment to be made on an online invoice – partial payments can't be made.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer, so they can pay those invoices individually.

Depending on the nature of your business, some payment options may not be available due to certain eligibility criteria.

Once you set up Online Invoice Payments, PayPal (and PayPal Pay in 4) is automatically one of the payment options your customers have, there is nothing additional you need to do.

PayPal will be available for most merchants. However, it's not available for these business and transaction types:

• Non-profit

• Gambling

• Security Brokers/Dealers

• Foreign Currency, Money Orders

• Stored Value Cards

No, you don't need a PayPal account, only your customers do.

Yes, you have the option to pass on surcharging fees associated with online invoice payments to customers paying with PayPal. You can turn on customer surcharging for an invoice or all invoices for PayPal, just as you can for any other payment method (except BPAY).

The surcharge will appear as ‘Handling’ in the payer's PayPal wallet.

No. If you have a PayPal account, you're not able to have Online Invoice Payment funds settled into it. Payments can only be settled into the settlement bank account you nominated when you applied for Online Invoice Payments.

As MYOB is the master merchant for PayPal Online Invoice Payments, MYOB will be displayed as the merchant name in the email payment notification and viewing transactions from the PayPal account. Your trading name appears in the bank statement and in an automated email receipt the payer receives from MYOB.