Online payments

It's easy to set up online payments.

You can also set up online payments from your business settings > Sales settings > Payments tab > Set up online payments options.

Open the sign-up website. Then, follow the prompts to verify your business:

1. Business details:

   1. Confirm business details – like your ABN, business name and industry. This is to help confirm and protect the information provided.

   2. Cashflow estimates – choose options that best estimate annual turnover by credit card, the average invoice value and the percentage of deposits taken on invoices (if your business takes deposits). If you're a new business, enter forecasts of these figures.

   3. Bank account – confirm and authorise the settlement bank account where your customers' payments will be deposited. Choose the ledger categories in MYOB you'll use to categorise your customers' payments and associated fees. If bank feeds are linked to these categories, your customers' payments will be handled automatically in MYOB.

2. Business owners:

   1. Confirm your business owners. Check the email address and mobile number of the beneficial owner(s). They’ll be contacted by email to verify their identity. If they are not listed you can add them.

   2. Identify check. Enter details from the driver's licence or passport of one or more owners.

3. Supporting documents – Certain types of businesses may need to upload some business documents to verify their business, like trust deeds, business constitution and meeting minutes.

4. Review and confirm – check over the details you’ve entered and agree to the terms and conditions.

   To save and resume the verification later, click Save and exit. To resume, go to the sign-up page and click Resume.

When you're done, click Confirm and submit.

Once the application is submitted, we'll begin the verification process. If more information is required, we'll get in touch with you within two business days.

Once your business has been verified, all new invoices will have online payments enabled by default.

1. Create your invoice as you usually do. You'll see the online payment options that'll apply for that invoice.

   

2. Click Edit to see the payment and surcharging options that'll apply for this invoice. Click Save if you make any changes.

   

   For open invoices you sent before setting up online payments, you’ll need to resend the invoice – so the customer can see their online payment options.
   

   You're not able to pass on the surcharge for BPAY payments.

3. Email the invoice to your customer.

   You can also send an SMS notification to the customer to pay their invoice. For all the details, see Email, SMS or print, sales.

The customer receives their invoice as they normally would, but they'll now see a Pay securely button and a summary of the invoice:

Clicking Pay securely prompts them to choose their payment method and view their payment details:

If you've chosen to exclude BPAY as a payment option, it won't appear as a payment option.

If you've chosen to pass the surcharge onto the customer for this invoice (and they're not paying by BPAY), the surcharge will be automatically applied:

Once they've entered their payment details, they click Pay Securely.

When a customer makes an online payment, the fees will be deducted from their payment and the balance will be settled into your nominated bank account.

The payment will be automatically recorded in your MYOB software and the associated invoice will be closed off. Both you and the customer will receive an email confirmation about the payment.

Learn how your MYOB software handles online payments and how to troubleshoot any issues.

You can change the online payment and surcharging options on individual invoices by clicking Edit in the invoice.

You can then enable or disable online payments, BPAY payments and whether or not you want to pass on the surcharge to the customer (excluding BPAY payments).

Customers can pay multiple invoices in one go through their list of unpaid invoices. All they need to do is select the invoices they wish to pay and click Pay invoices.  

There are two ways they can access this list:  

1. By clicking the link View unpaid invoices emailed to you at the bottom of any invoice emailed to them.

   

2. Through a reminders email.

Depending on when the payment was made and the bank's processing cut off time, it can take between 1 and 2 business days for the payment to appear in your bank account.

We'll email you as soon as the customer has paid the invoice, so you'll know when you can expect the money in your bank. 

The payee also receives an email confirming that they've paid.

You can also check the Transaction Details report (Reporting menu > Reports > Online invoice payments tab) – any paid transactions will have a status of Settled money:

Learn more about the Transaction details report.

Refunds for online payments should only be provided to a cardholder if it's a genuine refund for a sale. The refund must be processed to the same card used in the original sale, and must be in the form of a credit and not via cash or cheque (as per the Online Payments Terms and Conditions).

To process a refund, contact our payments support team by submitting a support request via My Account (log in at myaccount.myob.com and click Contact support).

Unfortunately, no. Online payments only allows for full payment to be made on an online invoice – partial payments can't be made.

If you have an invoice that requires deposits or multiple payments, you should set these payments up as multiple invoices in MYOB Business and send them to the customer, so they can pay those invoices individually.

When the payee pays the invoice (using the Pay Now button), they receive an email notification that they have paid. In the email, they need to click View invoice – they can then view or download the receipt.

Depending on the nature of your business, some payment options may not be available due to certain eligibility criteria.

Once you verify your business for Online Payments, PayPal (and PayPal Pay in 4) is automatically one of the payment options your customers have, there is nothing additional you need to do.

PayPal will be available for most merchants. However, it's not available for these business and transaction types:

• Non-profit

• Gambling

• Security Brokers/Dealers

• Foreign Currency, Money Orders

• Stored Value Cards

No, you don't need a PayPal account, only your customers do.

Yes, you have the option to pass on surcharging fees associated with online payments to customers paying with PayPal. You can turn on customer surcharging for an invoice or all invoices for PayPal, just as you can for any other payment method (except BPAY).

The surcharge will appear as ‘Handling’ in the payer's PayPal wallet.

No. If you have a PayPal account, you're not able to have Online Payment funds settled into it. Payments can only be settled into the settlement bank account you nominated when you verified your business for Online Payments.

As MYOB is the master merchant for PayPal Online Payments, MYOB will be displayed as the merchant name in the email payment notification and viewing transactions from the PayPal account. Your trading name appears in the bank statement and in an automated email receipt the payer receives from MYOB.