Using AccountRight v19 or AccountEdge?
If you're using an older MYOB product, like AccountRight v19 or AccountEdge, there's a new way to activate and confirm your company files. For all the details see Activating and confirming older MYOB products.
Activating a company file is a one-off task, and AccountRight will prompt you to do it. It ensures you're using a legitimate copy of our software to record your business data. Learn more about activation and why it's necessary.
You don’t need to activate company files created online or if you're using the file for learning or testing. (Did you know AccountRight has sample company files you can play with?)
If a new company file isn't activated within 30 days, it'll become read-only. This means you won't be able to enter new data. You'll only be able to view, print and export existing information.
How many files can I activate?
If you're using AccountRight Basics, Standard or Plus you can activate one company file. For AccountRight Premier you can activate two company files.
Purchase additional company files by contacting us (see below for details).
To activate a company file
If you don't see the Online (Self Service) option, make sure you're using the latest AccountRight version.
If you've registered your software and know your serial number , you're ready to activate.
Let's step you through it.
Open the company file to be activated and sign on. The Activation Assistant appears. If your company file has become read-only, open it and go to the Help menu choose Activate your company file.
Select the option I use this company file to record or edit my business transactions.
Ensure you are connected to the internet.
For the activation option, choose Online (Self Service) and then click Next. The Details window appears.
If you don't see the Online (Self Service) option, make sure you're using the latest AccountRight version.
If you have not previously entered your serial number, type it in the Serial Number field.
Click Activate.
Close the assistant.
If you can't activate online
You can no longer activate by phone, so if your AccountRight version shows this option, update to the latest AccountRight version and try activating online.
If you still can't activate online, you can activate by:
asking MOCA on any help page, and if MOCA can't help, you'll be guided to our other support options, including live chat, or
submitting a support request via My Account (log in at myaccount.myob.com and click Contact support).
Our support team will then provide you with a licence file. Once they do, repeat the steps above and choose Offline (Contact Support) as your activation option, click Next and follow the prompts to load the licence file.
To deactivate a company file
If you've activated a file in error or have an old file you no longer need, you can deactivate it. Just contact product support (on the Contact Us page, click the chat button at the bottom or scroll down for other options).
When you open a deactivated company file in AccountRight, it'll be read-only. Once we've deactivated the file, you'll be able to open a deactivated company file in read-only mode, but you won't be able to save any new information.
FAQs
Can I activate by phone?
You can no longer activate by phone, so if your AccountRight version shows this option, update to the latest AccountRight version and try activating online.
If you still can't activate online, you can do it by:
asking MOCA on any help page, and if MOCA can't help, you'll be guided to our other support options, including live chat, or
submitting a support request via My Account (log in at myaccount.myob.com and click Contact support).
Our support team will then provide you with a licence file. Once they do, repeat the steps above and choose Offline (Contact Support) as your activation option, click Next and follow the prompts to load the licence file.
Can't find your answer?
Contact product support
Contact us | Click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat. |
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Submit a support request | If you have access to My Account, log in at myaccount.myob.com and click Contact support. |