Cards in Solo Money

If you don't recognise a transaction on your Solo Money Account, freeze your card to ensure no further activity occurs while the transaction is being investigated. To freeze your card, follow these steps:

1. Go to ‘Solo Money’, tap the three dots next to your account (…) and tap ‘View card’.

2. Select your card and tap on ‘Freeze Card' to freeze your card.

3. Toggle 'Freeze Card' off when appropriate.

Please note, transactions will be declined while you have 'Freeze Card' switched on.

Once your card is frozen, contact us through chat to dispute this transaction. Go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant.

If you've recognised something suspicious on your Solo Money Account, reach out to us through chat as soon as possible. To start a chat, go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and talk to your Solo Money assistant.

It's important that you report any suspicious activity promptly to reduce the risk of further fraud or scams on your account.

We'll provide you with a case number and we may reach out during the investigation. Once we close the case, we'll inform you of the outcome.

You can see your daily payment limit in your Solo Money settings. Go to ‘Solo Money’, tap settings (⚙️) and tap ‘Payment limits’.

There are no limits when transferring between your own Solo Money accounts.

A pending transaction is a transaction that has not been processed yet. It will remain pending until the payment is processed or the merchant cancels or reverses the payment.

Pending transactions will not appear in the Solo ‘Action hub’ and cannot be matched or categorised until they have been processed.

Your Solo Business Debit Card has a transaction limit of $20,000.

A daily limit of $2,010 applies at ATMs.

Foreign currency transaction limits are set at $20,000 AUD.

There are many reasons why a card gets declined. To avoid this happening, please check:

• There are sufficient funds in the Solo Money Account.

• The card details provided are correct, including expiry date, CVC and card number.

• That the card has not expired.

• That the card is not damaged.

If your card has been declined and you've taken the steps set out above, please contact us through chat so we can help you solve the issue. Go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant.

You can request a card in Solo Money settings. Go to ‘Solo Money’ and tap settings (⚙️). Select the Solo Money Account to which you'd like the card to be linked and confirm your mailing address is up to date.

Once you confirm your address, your card will usually be delivered to you within 10 business days.

Please note, delivery times may differ depending on where you're located.

Before you begin, make sure you’ve got your new card handy. You’ll need the number on it to activate it.

1. In the app, go to ‘Solo Money’ and tap the activate card prompt.

2. Tap ‘Activate card’.

3. Enter the last four digits of your card number.

You'll then be prompted to set up a PIN for the card. Please ensure your PIN is only known to you and does not contain simple number sequences that can be easily guessed.

Go to ‘Solo Money’ and tap settings (⚙️). Tap ‘Debit card’ and tap 'Change PIN' for the relevant card.

Please ensure your PIN is only known to you and does not contain simple number sequences that can be easily guessed.

1. Go to ‘Solo Money’, tap the three dots (…) next to your account and tap ‘View card’.

2. Tap ‘Show’.

3. Enter the security code sent and tap ‘Confirm’.

Yes, your card will work overseas.

You can use your card to withdraw cash at any ATM or make a purchase from a merchant displaying the relevant card scheme logo.

Foreign currency transactions processed using the card may involve a conversion (for example, from an overseas currency into Australian dollars) and incur a foreign transaction fee. Refer to the Terms and Conditions for more detail about fees and charges applicable to debit card transactions.

Go to ‘Solo Money’, tap the three dots (…) next to your account and tap ‘View card’. Turn on 'Freeze card'.

You can unfreeze your card from here as well.

Please note, transactions will be declined while you have 'Freeze Card' switched on.

Before you begin, make sure your mailing address is up to date to receive your new card. Just go to ‘Solo Money’, tap settings (⚙️) and check your contact details.

1. Go to ‘Solo Money’, tap the three dots (…) next to your account and tap ‘View card’.

2. Tap 'Report lost, stolen or damaged' to report your issue to the Solo Money assistant.

After we confirm a new card has been issued, it should arrive within 10 business days. Once received, please activate it, and set up your PIN as soon as possible.

There is no charge for a replacement card.

You'll be able to see that the card has been issued from ‘Cards’. Go to ‘Solo Money’, tap the three dots (…) next to your account and tap ‘View card’.

If your new card has not arrived within 10 business days of being ordered, please freeze the card and then let us your Solo Money assistant know through chat.

Before you begin, make sure your mailing address is up to date to receive your new card. Just go to ‘Solo Money’, tap settings (⚙️) and check your contact details.

1. Go to ‘Solo Money’, tap the three dots (…) next to your account and tap ‘View card'.

2. Tap 'Report lost, stolen or damaged' to report your issue to the Solo Money assistant.

After we confirm a new card has been issued, it should arrive within 10 business days. Once received, please activate it, and set up your PIN as soon as possible.

You can withdraw cash at ATMs displaying the relevant card scheme logo. Ensure there are sufficient funds in the account from which you wish to withdraw funds.

If you'd like to dispute a transaction, please contact us through the Solo Money assistant. Go to 'Solo Money’ and tap the question mark on the top of the screen. Tap the chat bubble on the bottom of the screen and ask your Solo Money assistant. We'll ask you a series of questions so we can look into your dispute.

Please contact us as soon as possible as there are time periods that apply to making a claim for a refund.