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Solo Money

Answers to common questions about Solo Money.

Eligibility criteria to open a Solo Money Account

You’ll need to meet certain eligibility criteria to apply, including:

  • You must 18 years or older

  • You must be a Tax Resident of Australia only

  • Your business must have an active ABN

  • You must be registered as a sole trader, private company directly owned by individuals, or a partnership with only individuals as partners.

See Open a Solo Money Account

Details and identification needed to apply for Solo Money

You need to submit at least one form of identification (Australian driver's licence, Australian passport or Medicare card).

You'll also need to provide personal details such as your residential address and occupation. And you’ll need business details too, such as your ABN.

If your business has other owners or directors, you will need to enter their email address, so we can email them to verify their identity. They will be required to submit at least one form of identification (Australian driver's licence, Australian passport or Medicare card).

What is a pending transaction in Solo Money?

A pending transaction is a transaction that has not been processed yet. It will remain pending until the payment is processed or the merchant cancels or reverses the payment.

Pending transactions will not appear in the Solo Action hub and cannot be matched or categorised until they have been processed.

Help with Solo Money

Accounts

View transactions, statements and account information

Cards

Manage your card and get help with suspicious transactions

Payments

Learn about the different types of payments you can make and how to manage your payments

Profile and security

Troubleshooting tips for signing in and managing access to your business

Open an account

Find out the eligibility criteria and how to apply for a Solo Money

Close an account

Find out how to close your Solo Money Account