If your practice is paying for a client file subscription, but you want to your client to be the subscription payer, MYOB partners can submit a support request. We'll use the information you submit to send a quote to the client and transfer the subscription.
Complete the following steps once for each subscription you want to change.
In Practice Compliance, click the Help button (?) in the left menu bar and select Log a support case.
If you're taken to My Account, make sure the correct account is selected in the top-right and complete the form:
Subject: Partner pays to client pays
What can we help you with: Manage my Account
What's the problem: Change of Ownership
If the support request form opens in Practice Compliance, select:
Product: Online Partner/Connected Accounting
Primary Category: Account and Subscription
Category: Change file from partner pays to client pays
Subject: Partner pays to client pays
Issue Description: Partner pays to client pays
Enter these extra details:
Partner CID
Partner contact name
Partner contact email
Client entity name
Client contact name
Client email
Client phone
Client address
Agreement number (if known)
File serial number
Date required
Reason of Ownership.
When you’re finished, click Send message.
You can view more information about managing your support requests in My Account.