Why we ask for identity documents
We require identity documents for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. We’ll handle your information in accordance with our Privacy Policy.
Why we ask for your business’ cash flow estimate
Our acquirer uses this information assess your chargeback risk. Chargeback risk exists for the processing bank that holds your merchant account, because if you are unable (due to insufficient funds or going out of business) to cover the cost of the chargebacks, responsibility for repaying the chargebacks falls on the processing bank.
Why we ask for your bank details
We need to know which account to use for:
receiving your customer’s online payments
recording the net settlement value.
You can use the same bank account or choose different accounts to receive payments and pay fees and surcharges.
What documentation is required?
There are different types of documentation that will need to be supplied based on your business structure and circumstances.
See the business structures below to find out what details we’ll check, and what documents we’ll ask for.
Individual (including Beneficial Owners)
All individuals, including sole traders, company directors etc.
Details we’ll check
Full name (Including middle name)
Date of Birth
Residential Address
Documents we'll ask for
Australian drivers licence; OR Australian or foreign issued passport
(Ensure that the document/s have not expired (other than a Commonwealth passport which may have expired within the preceding two years)
Sole Trader
A person trading in their own name or a registered business name
Details we’ll check
Identification of Sole Trader/ ABN Holder
Australian Business Number (ABN)
Registered Business Name (where applicable)
Principal Place of Business Address
Documents we’ll ask for
Identification of Sole Trader
Identification of persons acting on behalf of the business
Company
A separate legal entity, unlike a sole trader or a partnership structure, issued with an Australian Company Number
Details we’ll check
ASIC registered entity name
Registered address of the company’s Australian office
Address of the company’s principal place of business (if any)
Australian Company Number (ACN) or Australian Registered Body Number (ARBN)
Registered Business Name
Beneficial owner(s) (per requirements for Individual (including Beneficial Owners) / Sole Trader)
Australian Business Number (ABN)
If company is registered in foreign jurisdiction - Foreign Registration Details
Documents we'll ask for
Identification of persons acting of behalf of the business
Identification of Individuals determined to be Beneficial Owners
Copy of foreign company registration; OR Search of publicly accessible register maintained by regulator.
Partnership
A partnership is a legal relationship between two or more people or organisations with a view to make a profit.
A partnership may have an Australian Business Number
Details we’ll check
Full name of the partnership
Australian Business Number (ABN)
Full business name (if any) of the partnership as registered with ASIC or State or Territory body
Country in which partnership was established
For one of the partners – Full Name (including middle name), Date of Birth and Residential Address (per requirements for Individual (including Beneficial Owners) / Sole Trader)
Full name (Including middle name) and residential address of each partner in the partnership
Beneficial owner(s) (per requirements for Individual (including Beneficial Owners) / Sole Trader)
Documents we'll ask for
Identification of persons acting of behalf of the business
Identification of one of the partners
Identification of Individuals determined to be Beneficial Owners
Partnership Agreement
How to obtain a certified copy of a Partnership Agreement
Make a copy of the original document.
Take the original document and your copy to the certifier.
The certifier will check your copy is the same as the original.
On a single-page document, the certifier must write or stamp, 'This is a certified true copy of the original as sighted by me'.
On documents with more than 1 page, the certifier must write or stamp 'I certify this and the following [number of pages] pages to be a true copy of the original as sighted by me' on the first page and initials all other pages.
The certifier must also write or stamp on the copy:
Their signature;
full name (including middle name);
their occupation;
their phone number;
the date; and
their address (optional)
Association
An association is created by a group of people for a common purpose. E.g. a sporting club
An incorporated body or association is created when a group of people formally register or incorporate their association with a relevant body
An unincorporated body or association is one that hasn't formally been registered or incorporated with a relevant body
Details we’ll check
Full name of Association
Registered address of the association or principal place of administration
Unique identifying or Registration number issued to the association up on its incorporation (if incorporated)
Full name (Including middle name) of the association office bearers (chairman, secretary and treasurer) or equivalent officers
Australian Business Number (ABN)
If association is unincorporated – In respect to one of the association members – their Full Name (Including middle name), Date of Birth, Residential Address
Documents we'll ask for
Identification of persons acting on behalf of the organisation
Identification of Individuals determined to be Beneficial Owners
Constitution of the association
Government Body
An agency or authority of the Commonwealth, State or Territory or a local government council of a State or Territory.
Details we’ll check
Full name of Government Body
Full Address of Government Body’s principal place of operations
Whether the government body is an entity or emanation, or is established under Australian legislation
Australian Business Number (ABN)
If government entity is foreign – Whether the government body is an entity or emanation, or is established under foreign country legislation
Documents we’ll ask for
Identification of persons acting on behalf of the organisation
Trust
Unregulated Trust
An unregulated trust is not regulated by a government or regulatory body. E.g. Unit trust, family trust, deceased estate
Regulated Trust
A registered managed investment scheme
An unregistered managed investment scheme (that only has wholesale clients and doesn't make small-scale offerings)
A government-managed superannuation fund or a superannuation fund registered and regulated by APRA
Details we’ll check
Full name of the Trust
Full name (Including middle name) of the Trustee(s)
Australian Business Number (ABN) of the Trust and/or the Trustee
Full Registered Business name (if any) of the Trustee
If any of the Trustees is an individual; refer to the information listed in the Individuals section (above)
If any of the Trustees is a Company; refer to the information listed in the Companies section (above)
Documents we'll ask for
Identification of persons acting on behalf of the business
Identification of Individuals determined to be Beneficial Owners
Original or certified Trust deed
Most recent Unit Holder Register (Applicable to Unit Trusts)
What is a certified copy of a Trust Deed?
A certified copy is a copy (often a photocopy) of a primary document that has on it an endorsement or certificate that it is a true copy of the primary document. It does not certify that the primary document is genuine, only that it is a true copy of the primary document.Who can certify a copy of a Trust Deed?
Who can certify a copy of a Trust Deed?
It is usual for documents to be certified by a person who is authorised as a witness for statutory declarations under the Statutory Declarations Regulations 2018 – Schedule 2.
How to obtain a certified copy of a Trust Deed
Make a copy of the original document.
Take the original document and your copy to the certifier.
The certifier will check your copy is the same as the original.
On a single-page document, the certifier must write or stamp, 'This is a certified true copy of the original as sighted by me'.
On documents with more than 1 page, the certifier must write or stamp 'I certify this and the following [number of pages] pages to be a true copy of the original as sighted by me' on the first page and initials all other pages.
The certifier must also write or stamp on the copy:
Their signature;
full name (including middle name);
their occupation;
their phone number;
the date; and
their address (optional)
(whether in physical or digital form), certification must be by a licensed legal professional or registered justice of peace in Australia.
Co-Operative
A legal entity owner and controlled by the people for whom it was established and who benefit from using its services.
Details we’ll check
Full name (including middle name) of registered co-operative
Full registered address of the registered co-operative or principal place of administration
Unique identifying or Registration number issued to the co-operative upon its registration
Full name (including middle name) of the co-operative office bearers (Chairman, Secretary and Treasurer) or equivalent officers
Australian Business Number (ABN) (where applicable)
Documents we'll ask for
Identification of persons acting on behalf of the organisation
Beneficial Ownership
A beneficial owner is an individual, or group of individuals who effectively own or control an entity.
Entity Type | Who may be determined as a Beneficial Owner? |
Sole Trader | Cascading: The Sole Trader will be assumed as the Beneficial Owner Where there is reason to believe otherwise; Individuals with 25% or more control |
Company | Cascading: Individual Shareholders with 25% or more ownership, if no then Individuals with 25% or more voting rights, if no then Minimum of two Senior Managing Officials (e.g. CEO, CFO) |
Partnership | Cascading: Partners with 25% or more ownership, if no then Individuals with 25% or more voting rights, if no then Minimum of two Senior Managing Officials (e.g. CEO, CFO) |
Trust | Cascading: Individual Trustees, if no then Beneficial Owners of Corporate Trustee, if no then Appointor, Custodian or Principal of Trust |
Applicable to Unit Trust only: Individuals with 25% or more units, if no then Appointor, Custodian or Principal of Trust | |
Association (Incorporated & Unincorporated) | Cascading: Individuals with 25% or more voting rights (including power of veto), if no then Individuals entitled to 25% or more of property on dissolution, if no then One or more Senior Managing Officials (e.g. Chair, President) |
Co-Operative | |
Government Body | No Beneficial Ownership information required |
Additional FAQs
Frequently asked questions
Why do I need to supply additional business and identification documentation to continue to use online invoice payments? | In line with industry and compliance regulations, MYOB is required to adhere to AML/CTF and KYC processes which requires customer assessments within financial services either when opening an account, or periodically over time. |
What is the AML/CTF Act? | The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) places a number of obligations on businesses in the financial sector in order to deter and prevent money laundering and terrorism financing. |
What is KYC? | KYC means Know Your Customer and is a mandatory process of identifying and verifying customer’s identity when opening an account and periodically over time. This process ensures that customers are genuinely who they claim to be. |
My details are the same, do I still need to do anything? | If your details are the same, it is likely we will still require additional information or for your details to be re-verified. |
I am not comfortable sharing personal or business documents. | Information is requested from each customer in line with MYOB’s legislative obligation to do so when offering the online invoice payments product. All of your information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. |
What is the final date I can supply the required business and identification documentation. | Once a member of the MYOB team has made contact, you will be given three weeks from that date to supply the additional business and identification documentation required. If this is not possible, please advise the team member that has made contact. |
What if I am not able to submit the documentation until the last date? | You won't be able to access the online invoice payments service if you are unable to supply the required documentation. Please advise the team member that has made contact with you if this is the case. |
How long will the assessment of the required documentation take? | Once all required information is provided by the customer, our team will complete assessment within 14 business days. |
I don’t have the documentation you are requesting, what should I do? | Please advise the team member that has made contact from the team. They'll be able to assess on a case-by-case basis. |
Will I receive confirmation that my documents have been received and verified? | Once the assessment process has been completed by the team, you will receive an email confirming completion, and that there are no further requirements from you at this stage. |
Need some help?
If you have any questions, please read through the FAQs or contact our team.
Phone: 1300 783 674
Email: payments_support@myob.com