Live chat support is available for accountants, bookkeepers and partners.
Start your chat from MYOB Practice or use our virtual assistant (MOCA)
Use our virtual assistant, MOCA: On this page, click the chat bubble in the bottom right corner and ask for help.
To chat with practice support, select Other products > MYOB AE/AO or MYOB Practice.
Bookmark this page so you can access our virtual assistant (MOCA).
From MYOB Practice: Open MYOB Practice, click the help icon (?) in the left menu bar and select Live chat from the menu.
If you're in AE/AO, click the MYOB Practice icon on the top menu and login using your MYOB credentials.
Live chat hours
From 10 March 2025, we're extending our Live chat hours.
9 am to 7 pm Australian Eastern Daylight Time (AEDT) for help with tax
7 am to 7 pm Australian Eastern Daylight Time (AEDT) for everything else (except Nimbus and MPM)
What products do we support?
We’ve expanded live chat support to cover AE/AO and MYOB Practice (except Nimbus and MPM). However, we can't assist with every issue through live chat.
If you need assistance with something else, try another help option or contact us.