AI Business Insights
Get a clear snapshot of your business finances to make more informed decisions with AI Business Insights.
Features to help you stay on top of your numbers
AI Business Insights is now in beta, giving select customers a first look at smarter ways to understand their numbers – and helping us shape what comes next.
Turn data into decisions
AI Business Insights helps you spend less time digging through reports and more time focusing on what matters most.
With AI-generated summaries and easy-to-understand insights, get a clear snapshot of your business without manually analysing spreadsheets.
Spot important trends
Uncover trends and movements you might otherwise miss, from sales shifts and customer activity to day-to-day cash flow.
AI Business Insights shows you the key drivers behind your numbers, including incoming trends and cost and spending highlights, so you can make more informed decisions.
Regular check ins, made easy
Designed for the way you already work in MYOB Business, AI Business Insights makes regular business check-ins faster and simpler, with no extra tools or setup needed.
Use AI Business Insights in your weekly or monthly reviews to check performance, track key numbers and stay on top of your business.
Hear from customers using AI Business Insights
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Frequently asked questions
Who gets access to AI Business Insights?
AI Business Insights is currently in beta and available to selected Pro and AccountRight browser customers in Australia and New Zealand.
We're rolling out access to more customers soon, so keep an eye on your notifications for updates.
What data does AI Business Insights (Beta) use?
AI Business Insights uses financial data already in your MYOB file, including bank account balances and bank feed transactions, income data, expense data, operating cost categories, and core metrics related to expenses, income, profitability and cash management. It does not pull in external marketing or CRM data for the initial release and is only visible to users who already have permission to view the underlying financial information in MYOB.
How does MYOB ensure the AI products and features are safe to use?
MYOB’s AI products are built according to principles aligned with the Australian Government’s Guidance for AI Adoption. This ensures that we align with best-practice approaches for AI Safety, including our AI principles of data security and privacy, human at the centre, and transparency.
How often are insights updated?
Insights are generated at most once every 24 hours per ledger, and only when there are meaningful changes. AI Business Insights shows the latest available insights and displays the generation date, so you always know when they were produced.
Who has permission to see AI insights in my MYOB account?
If you’ve shared your account with employees, only the account Administrator, Accountant or Bookkeeper can see AI Business Insights. Other roles will not see your AI Business Insights. You can update roles and manage users in your MYOB account.
Do AI Business Insights count financial advice?
No. Insights are explanatory, designed to help spot trends and summaries, and check in on your financial position. Always verify the outputs of AI Business Insights and speak with your advisor for decisions specific to your business.
How accurate are the AI suggestions?
We have guardrails and evaluation measures in place to ensure the accuracy and safety of our AI outputs. However, AI can still get things wrong. Before making decisions based on AI generated suggestions, you should verify them using your own judgment and/or seek professional advice. If you have concerns about any suggestions that are shown, our AI allows you to see the context and data source of how the suggestion was made. If you still have concerns, you can report it to us directly using the in-built thumbs-up/thumbs-down review function.
Can I still use traditional financial reports?
Yes, you still can. AI Business Insights is designed to work alongside your existing MYOB reports, so you can still run your profit and loss, balance sheet, and other reports.
AI Business Insights will highlight what might be worth a closer look, and financial reports will help you dig into the detail.
How can I give feedback, raise a concern or complain about an AI product?
We provide a number of ways to give feedback about our AI products. Within our products, you may see features such as thumbs‑up/thumbs‑down that let you flag outputs you think are inaccurate.
You can also contact our support team through the usual MYOB support channels. We review this feedback, may adjust models or controls, and, where appropriate, use it to strengthen our AI governance and risk management.