Improved security

MYOB is continuing to invest in the latest security advancements to protect the data of you and your clients. We've just released a new security enhancement, with another one soon to come.

(Coming soon) Inactivity sign out

From 27 November 2024, you'll be automatically signed out of MYOB after 20-30 minutes of inactivity in the product. After this time has elapsed, the screen will be locked and blurred, and you'll see a message prompting you to sign back in:

Once you sign back in, you can resume working. This change will affect the following products:

• MYOB AccountRight desktop app (online files only)

• MYOB Business

• MYOB AccountRight browser

• MYOB Connected Ledger

• MYOB Business Payroll Only

• MYOB Practice.

Responding to this change

This change will happen automatically, so you don't need to update your existing 2FA settings or sign-in details. We recommend that when you’re presented with the Are you still there? message that you click Sign in using [existing email] to return to work in progress.

Why we're making this change

We're doing this to meet best practice in an increasingly challenging security environment and to further protect your sensitive business data from unauthorised access. For example, if you leave your MYOB product open, we want to reduce the chance that someone might use your user access to do something they shouldn't.

This change also complies with the latest Digital Services Provider guidelines from the ATO and ensures that MYOB products will continue to work with ATO online services.

You need to enter a 2FA code at least once every 24 hours (only when using MYOB)

Previously released

On 30 September, we removed the option to remember your device for 30 days and replaced it with the requirement to sign in and enter a 2FA code at least once every 24 hours. 2FA is only required when you're working in MYOB. You don’t need to enter a 2FA code when you’re not using MYOB, like on weekends.

For example, if you only use MYOB Business a few hours once a week, you only need to sign in and complete 2FA when you open it then. If you use it continually every day, you need to sign in and complete the 2FA check at least once each day.

This change affects MYOB Business, (including MYOB Business Connected Ledger), MYOB Businsess Payroll Only, AccountRight, MYOB Acumatica and MYOB Practice. It also applies to any MYOB services you need to sign into, like My Account.

2FA tips

• Set up an additional 2FA method if you haven't already. This gives you more options for receiving 2FA codes and helps you avoid sign-in hassles. Find out how to set up an additional 2FA method.

• If you have multiple files, stay signed in when you switch between them. If you do this, you may not need to complete 2FA as frequently. To switch to another file:

  • In AccountRight desktop, go to the File menu > Open...

  • In MYOB Business or AccountRight browser, click your business name > Switch business.

Manage your password and 2FA settings in My Account

If you need to change your sign-in password or reset your 2FA, you can do this yourself in My Account. Just go to the Account security page in My Account (myaccount.myob.com/account/security). For more information, see Manage your security in My Account.

FAQs