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Changing or fixing electronic payments

MYOB Direct Payments Shutdown

MYOB Direct Payments will no longer be available from Monday, 14 October. To continue paying suppliers or employees electronically, you can do so using a bank file. We recommend you set this up before 14 October.

If you have any MYOB Rewards points, you'll need to redeem them before 13 October 2024. If you need some help, email our team at payments_support@myob.com

If you pay your suppliers or employees electronically, you might need to change or fix an electronic payment. For example, maybe you've recorded a payment with the wrong amount or incorrect banking details.

What needs changing or fixing?

An electronic payment is typically a single batch of payments, sometimes called a "grouped electronic payment". It contains the supplier and employee payments in MYOB that you've grouped together to be paid electronically.

So, depending on what needs changing or fixing, you might need to consider both the grouped electronic payment and the individual payments it contains.

Deleting a grouped electronic payment

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If an electronic payment was recorded incorrectly via the Prepare electronic payments page in MYOB, you can delete it if:

  • the associated direct payment has not been authorised, or

  • the associated bank file has not been uploaded to your bank for processing.

 

What happens when I delete a grouped electronic payment?

  • Tick

    Only the grouped electronic payment will be deleted.

  • Tick

    The individual supplier or employee payment transactions (contained in the grouped electronic payment) will not be deleted. Instead, they'll be listed again on the Prepare electronic payments page, ready to be processed again.

  • Tick

    If it was a direct payment, the batch payment will remain in the payments portal.

  • Tick

    If a bank file was created, the bank file will not be affected.

To delete a grouped electronic payment:

  1. Go to the Banking menu and click Find transactions.

  2. On the Debits and credits tab:

    1. Enter a date range that includes the date you processed the electronic payment.

    2. In the Account field, choose your Electronic Clearing Account.

      Using MYOB Business - Payroll only?

      To find the electronic payment, go to the Payroll menu > Pay runs and click the date of payment for the pay run that the electronic payment was made for. Now click an employee that was included in the electronic payment - you'll see the electronic payment Reference no near the bottom.

  3. Click the Reference no to open the electronic payment transaction.

  4. Click Delete.

  5. At the confirmation message, click Delete. The grouped electronic payment transaction is deleted, and all the payments within in will be listed on the Prepare electronic payments page.

Changing a transaction within a grouped electronic payment

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If you've prepared an electronic payment, you'll be able to change a transaction within that electronic payment only if:

  • the associated direct payment has not been authorised, or

  • the associated bank file has not been uploaded to your bank for processing.

To change a transaction in a grouped electronic payment

  1. Delete the electronic payment (see above for details).

  2. Change the transaction which needs fixing. For help see Entering payments made to suppliers or Changing or deleting a pay.

  3. If you've changed the supplier or employee payment, you can then process the electronic payment again.



Changing or fixing direct payments (Australia only)

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Direct payments availability Only businesses that are currently set up for direct payments can use this feature. We're no longer taking new applications.

If you've processed a direct electronic payment (and not a bank file), it'll be listed in the payments portal.

So start by checking the status of the direct payment you want to change.

  1. Go to the Banking menu and choose Prepare electronic payments.

  2. Click Manage direct payments.

    Prepare electronic payments page with manage direct payments link highlighted

  3. If prompted, sign in to your MYOB account.

  4. Check the status of the payment you want to change.

    • Processing or Processed - You can't change these payments. If a payment has been rejected by the bank, we'll send you an email with details of what went wrong and what you need to do.

    • Needs authorisation -

      1. Delete the grouped electronic payment (see above).

      2. Delete the supplier payment or employee pay in MYOB (see Entering payments made to suppliers or Changing or deleting a pay)

      3. Make whatever changes are required, then process the supplier or employee payment again.

      4. Process the electronic payment again.

    • Errors - The payments portal has encountered an error. Click the payment to view the error message for information on what caused the error.

      If you can't fix the issue in the payment that caused the error, you'll need to contact our support team for help.


Recreating a bank file

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To recreate a bank file you'll need to find and open the relevant electronic transaction, then download the bank file again.

  1. Go to the Banking menu > Find transactions>Debits and credits tab.

  2. Use the filters across the top of the Find transactions page to narrow your search. For example, if you're looking for employee payments, choose Payroll in the Source journal field.

    Using MYOB Business - Payroll only?

    To find the electronic payment, go to the Payroll menu > Pay runs and click the date of payment for the pay run that the electronic payment was made for. Now click an employee that was included in the electronic payment - you'll see the electronic payment Reference no near the bottom.

  3. Click the Reference no. to open the transaction.

  4. Click Download Bank File to download the bank file:

    Download Bank File

If you need to do something that isn't covered above, or you just need a hand, we're here to help.