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How to report a security concern

If you receive a suspicious email or notice strange activity on your MYOB file, please report your concerns to MYOB by emailing

To help us investigate, please provide as much detail as possible:

  • a brief description of the issue

  • serial number or client ID

  • name of the MYOB file

  • MYOB login email address

  • product or service you were using when you noticed the issue

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Keeping your MYOB account secure

Two Factor Authentication (2FA) provides an extra layer of security to protect against unauthorised access.

There are multiple types of 2FA, including trusted authenticator apps and SMS. Which 2FA method is best for you depends on what devices you use, and how you access your account.

If you believe your MYOB account has been compromised, we recommend that you reset your password and remove your email from 2FA.

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MYOB Security Commitment

We use and follow industry best practices, including:

  • globally recognised ISO 31000 Risk Management Standard;

  • security controls based on the ISO 27001 Information Security Management Standard;

  • internal security team responsible for management and monitoring of all products and services;

  • use of secured encrypted channels, ensuring that the transmission of data between your computer/browser and the MYOB product is not compromised;

  • compliance with Payment Card Industry Data Security Standard (PCI DSS) for the handling of credit card data.

Read our Security Commitment.